BC Music Resort™ (Recommended for Adults) Apartments’s FAQs
We solve all your doubts
- What measures do you have in place against COVID?
In our accommodation we take the health and safety of our guests very seriously. You can consult
HERE all the measures.
- What channels do I have to make my booking?
Nobody will offer you as much for your booking as BC. Only by booking through the official website we guarantee you the Best Price Online and other exclusive advantages that you can consult in this FAQ section. You can also make your reservation by phone on +34 965 851 654, by email at firstname.lastname@example.org, contact us in the CHAT that you will find at the bottom of this website or through our social networks.
- How do I book on the official website?
On the main page of our web you will find a section called 'Book now', in which you can select the dates you are interested in, you can access the availability of rooms by accommodation, regimes and prices.
You must choose your arrival and departure dates.
Number of people
Indicate the number of adults in the booking.
Type of flat
If you have selected dates and number of people, you will see the types of flats available and you will be able to choose the one that best suits your needs.
Regime and offers
You can select your flat with Bed and Breakfast or All Inclusive. Our advice is to always book on our All In BC basis, where you will enjoy meals, drinks and access to parties. Some promotional rates or offers for different groups will also appear, when available.
Packages and Extras:
With your booking, you will be able to select a series of extra packages with services such as experiences that will complete your holiday.
Once you have clicked on 'Book now', it is important that you check the contact details you provide, in case we need to contact you before your arrival at the establishment.
Once you have filled in all the fields you can click on the 'Confirm Booking' button and your booking will be confirmed. A window should appear telling you that your booking has been successfully completed and will give you the option to print your confirmation voucher at that time, or you can wait until you receive it in your email and print it then.
To make a booking, the customer must provide a Credit or Debit Card number. As a management fee and to guarantee the reservation, from 22 to 30 days before arrival, the card provided will be charged with the amount corresponding to 25% of the reservation, and this amount will be deducted from the invoice of the total amount of the stay on arrival. In the event that this amount cannot be charged to the card, the client will have 24 hours to provide a new card number or the deposit in our bank account, which will be provided by e-mail. If no reply is received, the booking will be cancelled with the corresponding charges according to our cancellation conditions. The rest of the reservation will be charged 72 hours before the arrival date.
In the case of payments via Bizum, 100% will be paid at the time of booking.
- What time can I check in and what time do I have to leave my room?
The room check-in time at BC is from 15:00 hours. However, you will be able to enjoy our facilities as soon as you arrive. You can also leave your luggage at the hotel reception until you check into your room. During this time we will be preparing your room in detail and we will make the effort to have it ready before the scheduled time*.
Check-out time is until 12:00 noon. You can enjoy the bar and restaurant services (if included in your booking) from 12:00 (the first service included is lunch) until 12 noon (the last service is breakfast). You also have the option of late check out (check prices at reception).
*The schedule of delivery and departure of rooms is subject to the decree 19/97 of February 11 of the law regulating tourist accommodation in the Valencian Community, in Article 7.
- How do I book access to parties without being a customer?
You can book your favourite party through our official website, by calling the Central Reservations telephone number: +34 965 851 654 or at the BC reception.
To book through the web: On the main page of our website you will find a section called 'Book now', where you can select the dates you are interested in and go to the "Packages and Extras" section.
You must choose your arrival and departure dates.
Number of people
Indicate the number of adults in the booking.
Packages and Extras
Select the extra package "Benidorm Celebrations 'Pass Day" and book your day pass for the date you are interested in.
Once you have filled in all the fields you can click on the "Add" button. A pop up window should appear on the right hand side stating "Book Now". You will then be taken to the page where you will need to fill in your contact details and select your payment method.
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- What advantages do I get when I book on the official website?
Nobody will offer you as much for your booking as BC. Everything is advantages, from the moment you decide to make your booking with us until the day you return home.
-We guarantee you the Best Price Online. You won't find a lower price. And if you do, we'll make it up to you!
-Price Protection: Take advantage and book now. If the price of your holiday drops later, we will refund you the difference on arrival. With your early booking you'll always be a winner.
-You can get the Magic Amigos card where you will have up to 10% discount depending on your level at any time of the year. All you have to do is register on our website.
-The last flats only on our website and confirmation of the booking instantly, in just 3 steps. No waiting time. Sale of last places only on our website.
-Book now and do not pay until 30 days before arrival (25% of the amount is paid in advance and the rest approximately 72 hours before the arrival date).
In addition to all this, if you stay with us for 5 nights or more we give you the following for free:
-Free transport from Alicante Airport or RENFE to the door of your Magic accommodation (minimum 5 nights).
- What does each type of regime include?
ALL INCLUSIVE-ALL IN BC-Includes:
-THE BEST GASTRONOMY TO RECHARGE YOUR BATTERIES
To endure a long day of sun, fun and parties, you need to recharge your batteries with the best snacks and international food. You can enjoy it all, free with your All Inclusive booking!
International buffet restaurant [EXCLUSIVE ALL INCLUSIVE].
In our buffet restaurant you can enjoy a wide variety of food and snacks to recharge your batteries before, during and after your party and leisure time, we adapt to all tastes with varied dishes and international cuisine!
The best snacks [EXCLUSIVE ALL INCLUSIVE].
Enjoy the best international snacks and meals to recharge your batteries and continue the party. Delicious!
Remember that specialised menus are available for specific diets (coeliacs, allergies...) which you can request 24 hours in advance from the Maître d' of the restaurant or buffet.
PREMIUM DRINKS INCLUDED (EXCLUSIVE WITH ALL-INCLUSIVE)
Beer, mojito, gin and tonic... Everything is better with friends! Savour your favourite drink or cocktail from top brands* in the best company (until 7 p.m.) Only champagne, cava and reserve drinks are excluded in the ALL IN BC. Fancy something else? Ask our barman for an additional charge. *(From 1/05 to 31/10).
-WE WANT TO PARTY!
With your ALL IN BC package you can enjoy free access to the best pool parties with live music and the best gogo's and dj's. In addition, you will have free access to the best day parties with artists, ambience and surprising themes, from the hand of renowned brands such as SuperMartXé.
Your booking in this regime includes:
Accommodation in the type of flat selected
Special voucher with access to the best pool parties in Benidorm with DJs and Gogos.
● All regimes are subject to change without prior notice, respecting the bookings made.
The availability of the parties and events are subject to possible variations in opening dates and capacity due to the situation of Covid-19.
- How can I check the available parties?
In the header of our website you will find a section called 'Holidays', where you will find a calendar with the dates of the holidays. Click on the festival you are interested in to find out more. You can also see all available parties at the bottom of the page.
- Where and when is it best to book?
In order to get the best price for your stay, we recommend that you make your reservation in advance and always through official Magic channels, such as this website. The department that manages the prices publishes the lowest rates in advance and they go up as occupancy increases. That is why, at Magic, those who go ahead get the best price. If it goes down later, we refund the difference on arrival, thanks to our protected price policy.
With your early booking you'll always come out ahead! You can check all the details of the
details of the protected price through this link.
If you need a personalised quote, you can contact the reservations department on (+34) 965 851 654 or at email@example.com.
- Where can I request more information about my booking?
BC has several ways to contact and resolve any questions you may have. You can check HERE your booking status
1.- Through our website: you can make your booking and if you have any questions, enter our online chat, where our team will answer any questions that may arise about our services.
2.- Through the Central Reservations telephone number: 965 851 654, where our reservations team will answer any questions you may have and, if you wish, confirm your reservation.
3.- By e-mail: firstname.lastname@example.org
4.- Through our booking form here .
5.- By sending a private message with your question on Facebook.
- Are there any restrictions on the number of nights?
Yes, the minimum stay may be different in each of the hotels, and availability varies according to the occupancy of the accommodation. Our aim is to reconcile the well-being of our clients with that of our employees, so in many cases, only stays of 7 nights or full weeks can be booked.
With this system, we can provide quality employment for the staff. When only short stays are sold, rooms for the rest of the week cannot be sold. Therefore, we give preference to week-long stays and if at the last minute there are still rooms available, we shorten the stay. We offer you the possibility to be put on a waiting list and if the minimum number of nights is reduced, we will call you.
- Is there a car park?
Are you coming by car? We have a car park for all our clients, subject to availability. The service costs 15€ per day.
- Is there WIFI in the hotel?
Yes, it is free of charge. You may have to enter your room number and the name of the reservation holder.
- Can I cancel or modify my booking?
Booking changes can be made subject to availability at a non-refundable cost per room and must always be requested in writing to email@example.com (see conditions).
With your booking, you can contract the No Charge Rate (except non-refundable bookings) to cancel free of charge up to 3 days before your check-in date.
It covers any cause of cancellation and does not require any proof of cancellation. Consult here the conditions.
-If you have NOT contracted the No Charge Rate:
Cancellations* from 7 to 6 days before arrival, 25% of the reservation amount will be charged. Cancellations 5 to 3 days before arrival, 35%. Cancellations 2 days before arrival, the charge will be 80% of the amount of the reservation. For cancellations 1 day before arrival, no show or cancellation during the stay, the charge will be 100%.
Cancellations* in winter: from 7 to 6 days before arrival, 25% of the booking amount will be charged. Cancellations from 5 to 3 days before arrival, 35%. Cancellations 2 days before arrival, the charge will be 80% of the amount of the reservation. For cancellations 1 day before arrival, no show or cancellation during the stay, the charge will be 100%.
2. No cancellation charges will be applied for reservations cancelled up to 24 hours after the initial sending of the reservation, as long as they are more than 21 days prior to arrival.
3. For security reasons, the cancellation of a reservation must be made in writing. To do so, the holder of the reservation must fill in a request at here indicating the accommodation and the booking reference number of the reservation he/she wishes to cancel. The date of receipt of this request will be considered as the date of cancellation and will be confirmed within 72 hours, validated by the booking reference number. No cancellations will be made by telephone. Requests received by any means other than the cancellation form will not be processed.
4. No-shows and cancellations during the stay will be charged at 100%, except for Formula 24.
5. Changes to bookings may be made subject to availability at a cost of 30€ (non-refundable) per room and must always be requested in writing to firstname.lastname@example.org.
If you have booked your reservation at a non-refundable rate:
You must in any case pay 100% of your booking.
- How can I get from Alicante Airport or from the Renfe train station to my accommodation?
We like our clients to have the best service and the best facilities for their stay. That is why we offer a shuttle service that leaves you at the hotel door. Moreover, for stays of 5 nights or more this service is FREE (only available from the booking process on our website).
SEE THE POSSIBILITIES:
- ECONOMIC: The shuttle service runs from the airport to the door of your establishment.
- AVE: For customers arriving by AVE, the shuttle service is also free! The shuttle service runs from the train station to the door of your accommodation.
*To request this service you must fill in a form on the confirmation voucher of your booking. If your stay is less than 5 nights, you can hire the transfer on your own through the company Beniconnect. To check dates and prices here is the web.
**You can only take 1 piece of hand luggage + one more piece of luggage per person.
There are no wheelchair accessible buses.
Transfer booking only valid during dates of stay (arrival and departure).
Service available for flights arriving or departing between 08:00 and 23:59. From 01/11 to 31/03 flights between 08:00 and 22:00.
For bookings made less than 48 hours in advance the shuttle service will only be available subject to availability.
- Where can I see reviews of the accommodation?
Every year, our accommodations are awarded by prestigious portals such as Google, Booking or Tripadvisor, where many of our guests leave their reviews of their stays.
On the hotel's website you can also find a 'Reviews' section which corroborates our work and daily effort to offer you the best holidays.
- Is there a security deposit?
At any time during your stay, the establishment reserves the right to ask the holder of the reservation for a valid credit card to pre-authorise an amount equivalent to 75 EUROS/ADULT to cover possible damages/extra expenses that may be caused in the facilities. This amount is also requested as a guarantee against any claim for possible breaches of the contract of stay or the rules of the internal regime of the establishment by the guests. This deposit will be refunded at the end of the stay, after check-out and is subject to an inspection by the accommodation to assess if there has been any damage or breach of the internal regime or if the customer has made any extra consumption (not included in their regime) in the accommodation.
- Are there options for coeliacs, allergy sufferers or vegetarians?
At Magic we work every season to incorporate new gastronomic options into our menus and buffets, such as gluten-free, sugar-free or vegetarian food. If you have booked your flat on ALL IN, we have restaurants/buffets where you can choose the food of your choice. However, if you have any allergies or special requests, just tell the maitre d', who will be at the entrance to the restaurant, and he will tell you what food you can eat. In any case, our kitchen service can also cook something adapted with 24 hours' notice.
- Can I bring my pet to BC?
The establishment does not accept pets, but other Magic Costa Blanca accommodations do for a small daily supplement. Check the conditions in each accommodation. However, we do offer you the possibility of accommodating your pet in the Caraby school-residence for a small supplement (free for bookings of 7 nights or more). You can contact Caraby on 965855981.
- I have a discount code, how do I apply it?
To take advantage of some promotions or offers it is necessary to enter a promotional code at the time of booking, following the steps below:
1 - Select your booking (take into account the dates of stay valid during the promotion).
2 - Select the number of adults and children in 'occupancy'.
3 - In the section 'promotional code' enter the code to apply.
4 - Click on Check availability
5 - Your discounted room will automatically appear. Check that the dates and occupancy are correct.
- I have lost an object in the accommodation, what can I do?
Lost property is managed through the Foundspot online tool.
Click 'HERE' to start filling in the form and help you with your request.